How do I request a return before shipping?
The short answer
Contact your agent while the item is still in the warehouse. Provide the reason, references and relevant photos, then ask about return conditions, the deadline and any cost.
An incorrect variant, a defect and a change of mind are different situations. Describe the actual problem without assuming that all sellers offer identical return terms.
Prepare a clear request
- Compare the ordered variant with the label and photos received.
- Include a targeted photo or measurement showing the issue.
- Ask whether the return is accepted and what action you must confirm in your account.
Before buying a replacement
Clarify the potential refund, any costs you will still pay and the status of the original item. If you are choosing between sizes, check measurements before purchasing again. Keep the return confirmation: submitting a request and having it accepted are not the same event.
Now, make it yours.
Describe the problem to prepare the questions for your agent.
I want to return an item still in the warehouse. Help me prepare the reason, photo evidence and questions to confirm with my agent.Open chatFrequently asked questions
Can Sourcr cancel my order?
No. The request and confirmation must go through your agent or the relevant seller.
Can I ship the rest of my basket?
Check item selection with your agent so the affected product remains available for the return.