Why are my QC photos not available yet?
The short answer
Check whether the item has only been delivered or has also been registered by the warehouse. Then check which photos were included or requested on your order: detailed photos may be a separate request.
The useful distinction is whether photography is pending or the relevant service was never selected. Carrier tracking cannot answer that question.
Check the photo request
- Open the received item and review the inspection options selected.
- Check whether general QC photos and extra photos have different statuses.
- Request a specific angle or measurement if needed, with the item reference.
Ask for a useful inspection
Explain what the photo should show: flat chest width, a sole, a fastening, the size label or a missing part. A targeted view is clearer than asking for more photos in general. If you may return the item, also ask the agent how long you have to decide before submitting international shipping.
Now, make it yours.
Describe the item to prepare a useful list of photo requests.
My item has arrived but QC photos are missing. Help me check the request and choose the details to photograph.Open chatFrequently asked questions
Can another buyer’s photos replace my QC?
They help with comparison, but may not show your individual item, size or variant.
Should I wait before shipping?
If your decision depends on condition or measurements, review the necessary photos before confirming shipment.