My parcel tracking stopped updating. What should I do?
The short answer
Record the last event, its date and the service used. Label creation, carrier acceptance and arrival at a facility are different stages. A missing new scan alone does not reveal the parcel’s current location.
Separate Chinese domestic tracking from international tracking. Then check the relevant carrier’s official source: your agent’s screen may display the same events with a delay.
Check before following up
- Copy the exact wording of the last event and its date.
- Check whether physical carrier acceptance is confirmed.
- Compare the history with the carrier’s record and the estimate for your service.
Prepare the request
Provide the parcel reference, last scan and the period without an update. Ask whether information or action is needed from you, or whether an investigation should be opened. If a specific date matters, explain it without assuming that a tracking status can guarantee arrival by that date.
Now, make it yours.
Share the status and date without personal contact or address details to understand them.
My parcel tracking has stopped updating. Help me interpret the last status and prepare questions for my agent.Open chatFrequently asked questions
Does label created mean the parcel is moving?
Not necessarily. Look for a scan confirming physical acceptance by the carrier.
Does missing tracking prove the parcel is lost?
No. Check the status, service and carrier information before drawing that conclusion.